At Glow by Momina, customer satisfaction is our priority. If you are not satisfied with your purchase, please review our return and refund policy below.
Return Eligibility
You may request a return or replacement if:
- You received the wrong product.
- The product arrived damaged or defective.
- The item is unused, unopened, and in its original packaging.
Return requests should be made within 7 days of receiving your order.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns or exchanges for:
- Opened or used skincare products.
- Products damaged due to customer misuse.
- Items purchased during clearance or final sale (unless damaged or incorrect).
Refund Process
Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed using the original payment method or another mutually agreed method within 5–10 business days.
Exchange Policy
If you receive a damaged, defective, or incorrect product, we will replace it at no additional cost.
Return Shipping
If the return is due to our error (wrong, damaged, or defective item), we will cover the return shipping costs.
If the return is requested for any other eligible reason, the customer may be responsible for the shipping charges.
Contact Us
To request a return or refund, please contact our customer support before sending any product back.